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Frequently asked questions

Everything you'd like to know about Mercier

Products

Designed in France?

All our products are conceived, developed and tested in France. Our pattern maker is based in Annecy, capital of the Alps, and our designer a few kilometres away, in Chamonix.

Where are your products made?

Our products are handmade in northern Italy. All the fabrics used to make them are woven in France, except for the Saint-Étienne jersey, whose fabric comes from Italy.

What about environmental impact?

The textile industry is one of the most polluting in the world. We all have a role to play. Our fabric supplier, based in the Rhône-Alpes region, is OEKO-TEX® | STANDARD 100 certified. From fabric sourcing to the design studio and manufacturing, our entire chain operates as a short supply chain, within a 500 km radius.

Our products are not shipped in individual plastic packaging, which is hard to recycle, but in tissue paper.

Finally, buying Mercier means choosing products built to last.

Delivery

Where do you deliver?

Mercier ships worldwide with UPS.

What are the delivery times?

The times below are given as an indication and are those of the carriers selected by Mercier.

Europe: 3 business days

The times below are given as an indication and are those of the carriers selected by Mercier.

Switzerland: 3 business days
Europe: 3 business days
USA & Canada: 3-5 business days
Rest of the world: 5-10 business days

USA & Canada: 3-5 business days
Rest of the world: 5-10 business days

What are the shipping costs?

Mercier delivers worldwide with a carrier of our choice. Shipping is free for orders over €190. For orders below this amount, the following fees apply.

Shipping rates
France: €10
European Union: €20
Switzerland: €30
Rest of the world: €40

Taxes and customs?

Prices of products delivered within the European Union include all taxes, excluding shipping costs. Prices of products delivered outside Switzerland and the European Union are shown in euros excluding taxes, excluding shipping costs, and excluding any customs clearance fees and taxes due on receipt of the products, which remain your responsibility.

Returns

Can I return a product?

Yes. 100% satisfied or your money back.

Since its founding, the Mercier manufacture has made absolute quality its top priority. True to this heritage, if you are not satisfied with the product(s) you ordered, you have thirty (30) full days from delivery of your order to return the delivered products to Mercier, provided they are returned in their original condition and packaging.

Contact us at support@mercier.cc so that we can send you the return instructions.

Garments must not have been worn under any circumstances.

Who pays for the return?

You're not satisfied with the product, the size doesn't fit or the garment has a defect... Whatever the reason, we will cover the cost of return shipping.

For Mercier, quality lies as much in our products as in our service. "Do well and let them talk..." is a house motto.

Sizing

Which size should I choose?

Choosing a garment in the right size is essential. Refer to our size guide and take the time to measure yourself.

Note that Mercier garments are made from compressive fabrics for racing use. If you hesitate between two sizes, or if you carry a little extra weight (we also love to eat and drink!), go for the size up.

It's not unusual for someone who normally wears an M to wear an L at Mercier.

How do I take my measurements?

Refer to our size guide, available at the bottom of every page, for instructions on taking your measurements. That way, you can choose the right size.

Orders

How long does it take to process my order?

We usually process your order within 24 hours. Orders placed over the weekend are processed the following Monday.

How can I track my order?

You will receive an email when your order is received and again when it is shipped. We will provide you with a tracking number so you can follow your parcel online on the carrier's website.

When will I be charged for my order?

Your account will be charged when the order is placed.

Payment

Which taxes apply?

Prices of products delivered within the European Union and Switzerland include all taxes, excluding shipping costs. Prices of products delivered outside Switzerland and the European Union are shown in euros excluding taxes, excluding shipping costs, and excluding any customs clearance fees and taxes due on receipt of the products, which are your responsibility.

Which currency is used for transactions?

The default currency is the euro. This site lets you display prices in the main currencies: EUR CHF GBP USD CAD JPY KRW.

Whatever currency is displayed, the transaction will be made in euros (€). There may therefore be a slight difference between the price shown in a currency other than the euro and the amount actually charged at payment.

Account

Do I need to create an account to order?

No, but it's highly recommended. You'll be able to save your billing and shipping details, view your order history and track your shipments more quickly.

Do you store my bank details?

Absolutely not, and we have no access to them. We use Stripe's payment services, which handle everything. Your data is therefore completely secure.

Which payment methods do you accept?

We accept the main payment cards from customers worldwide: Visa, Mastercard, American Express and PayPal.