Frequently asked questions
Everything you'd like to know about Mercier
Products
All our products are conceived, developed and tested in France. Our pattern maker is based in Annecy, capital of the Alps, and our designer a few kilometres away, in Chamonix.
Our products are handmade in northern Italy. All the fabrics used to make them are woven in France, except for the Saint-Étienne jersey, whose fabric comes from Italy.
The textile industry is one of the most polluting in the world. We all have a role to play. Our fabric supplier, based in the Rhône-Alpes region, is OEKO-TEX® | STANDARD 100 certified. From fabric sourcing to the design studio and manufacturing, our entire chain operates as a short supply chain, within a 500 km radius.
Our products are not shipped in individual plastic packaging, which is hard to recycle, but in tissue paper.
Finally, buying Mercier means choosing products built to last.
Delivery
Mercier ships worldwide with UPS.
The times below are given as an indication and are those of the carriers selected by Mercier.
Europe: 3 business days
The times below are given as an indication and are those of the carriers selected by Mercier.
Switzerland: 3 business days
Europe: 3 business days
USA & Canada: 3-5 business days
Rest of the world: 5-10 business days
USA & Canada: 3-5 business days
Rest of the world: 5-10 business days
Mercier delivers worldwide with a carrier of our choice. Shipping is free for orders over €190. For orders below this amount, the following fees apply.
Shipping rates
France: €10
European Union: €20
Switzerland: €30
Rest of the world: €40
Prices of products delivered within the European Union include all taxes, excluding shipping costs. Prices of products delivered outside Switzerland and the European Union are shown in euros excluding taxes, excluding shipping costs, and excluding any customs clearance fees and taxes due on receipt of the products, which remain your responsibility.
Returns
Yes. 100% satisfied or your money back.
Since its founding, the Mercier manufacture has made absolute quality its top priority. True to this heritage, if you are not satisfied with the product(s) you ordered, you have thirty (30) full days from delivery of your order to return the delivered products to Mercier, provided they are returned in their original condition and packaging.
Contact us at support@mercier.cc so that we can send you the return instructions.
Garments must not have been worn under any circumstances.
You're not satisfied with the product, the size doesn't fit or the garment has a defect... Whatever the reason, we will cover the cost of return shipping.
For Mercier, quality lies as much in our products as in our service. "Do well and let them talk..." is a house motto.
Sizing
Choosing a garment in the right size is essential. Refer to our size guide and take the time to measure yourself.
Note that Mercier garments are made from compressive fabrics for racing use. If you hesitate between two sizes, or if you carry a little extra weight (we also love to eat and drink!), go for the size up.
It's not unusual for someone who normally wears an M to wear an L at Mercier.
Refer to our size guide, available at the bottom of every page, for instructions on taking your measurements. That way, you can choose the right size.
Orders
We usually process your order within 24 hours. Orders placed over the weekend are processed the following Monday.
You will receive an email when your order is received and again when it is shipped. We will provide you with a tracking number so you can follow your parcel online on the carrier's website.
Your account will be charged when the order is placed.
Payment
Prices of products delivered within the European Union and Switzerland include all taxes, excluding shipping costs. Prices of products delivered outside Switzerland and the European Union are shown in euros excluding taxes, excluding shipping costs, and excluding any customs clearance fees and taxes due on receipt of the products, which are your responsibility.
The default currency is the euro. This site lets you display prices in the main currencies: EUR CHF GBP USD CAD JPY KRW.
Whatever currency is displayed, the transaction will be made in euros (€). There may therefore be a slight difference between the price shown in a currency other than the euro and the amount actually charged at payment.
Account
No, but it's highly recommended. You'll be able to save your billing and shipping details, view your order history and track your shipments more quickly.
Absolutely not, and we have no access to them. We use Stripe's payment services, which handle everything. Your data is therefore completely secure.
We accept the main payment cards from customers worldwide: Visa, Mastercard, American Express and PayPal.
